Telecommunications

How voice AI and network data turn comparison into preference?

Les principaux résultats obtenus

Thanks to this system, Zone ADSL and hipto observed a significant gain in commercial responsiveness and higher performance on flows handled by voice AI.

+15%

+15% hot-handled flow

+20%

+15% hot-handled flow

+7%

+15% hot-handled flow

Client challenges

Zone ADSL helps consumers choose their operator using objective criteria for network quality and price. The challenge was to better capture and convert purchase intent from comparison journeys while responding in real time to all prospects, including during peaks and outside opening hours.

Main objective

How voice AI and network data turn comparison into preference?

Solutions implemented with hipto

Intelligent call management system with voice AI

Thanks to this system, Zone ADSL and hipto observed a significant gain in commercial responsiveness and higher performance on flows handled by voice AI.

Zone ADSL helps consumers choose their operator using objective criteria for network quality and price. The challenge was to better capture and convert purchase intent from comparison journeys while responding in real time to all prospects, including during peaks and outside opening hours.

Intelligent call management system with voice AI

The system captured more opportunities at the right moment, including during peaks, lunch breaks and outside opening hours.

Observed results

+15% hot-handled flow

Thanks to this system, Zone ADSL and hipto observed a significant gain in commercial responsiveness and higher performance on flows handled by voice AI.

+15% hot-handled flow

The system captured more opportunities at the right moment, including during peaks, lunch breaks and outside opening hours.

Keys to our successful collaboration

Thanks to this system, Zone ADSL and hipto observed a significant gain in commercial responsiveness and higher performance on flows handled by voice AI.

Intelligent call management system with voice AI

The system captured more opportunities at the right moment, including during peaks, lunch breaks and outside opening hours.